Our lead times are the best in the industry! Being honest about product availability is key….
Challenges past and new
The last 12 months have been challenging for everyone and the team here at UK Bathrooms have faced each new challenge with one aim. To ensure we offer the best possible service we can to our customers.
We’ve dealt with many issues from driver shortages, lack of skilled installers and an industry wide stock shortage. Impacted by the global health crisis and Brexit we are facing yet further slowdowns in our supply chain from some of our brands. This is a challenge for the entire industry and may be long-term, we certainly don’t believe there is a quick fix.
We are ‘approved retailers’ for the brands that we sell on our website, as such our lead times are the best in the industry. We’re confident that we can supply customers quicker, or as quick as any other retailer. But we do get somewhat ‘frustrated’ at retailers who are still taking sales from customers for products that simply are not available for their stated delivery time. We believe this is wholly unfair and we’re flagging up all those responsible to the brands involved – asking them to step in and protect the consumer and their brand.
Integrated stock feeds
We have integrated our stock feeds into our website from our suppliers so that we can give you the most accurate delivery times possible. We do not think it is fair to our customers to sell these products with a false lead time, unlike other online suppliers who continue to do so.
So basically what does this mean for you?
What you see on our site as far as delivery lead times is as accurate as it can be – provided by live feeds from suppliers. If a product is shown as ‘Out of Stock’ – then that means it is not available, and we’ll do our best to recommend an alternative for you.
We know how much time it takes for you to choose your new bathroom and how important it is to create your dream space. We know you will be disappointed if you can’t get the basin or tap that you’ve set your heart on – however we have the largest selection of luxury bathroom brands and literally thousands of products, so we’re pretty sure we can offer you a great alternative – if you’re struggling and need advice email our sales team – [email protected] their product knowledge is vast and they’ll be able to help.